Delivery Information – MackenzieChildren.com
Processing & Shipping Timelines
Orders typically process within 1–3 business days (excluding weekends/holidays). Delivery begins once shipped:
U.S. Domestic Shipping
| Method | Delivery Time | Price (Free Threshold) |
|---|---|---|
| Standard | 5–10 business days | Free over $150 |
| Expedited | 3–5 business days | $15 |
| Express | 2 business days | $25 |
*Oversized items (furniture/decor) may require additional 3–5 days processing*
International Shipping
- Standard: 10–21 business days
- Express: 5–8 business days (select countries)
- Customs: Duties/taxes calculated at checkout for eligible destinations
Order Tracking
- Tracking numbers emailed within 24 hours of shipment
- Real-time updates via Order Lookup tool
- Contact carrier directly after 48 hours of no movement
Special Delivery Notes
- Signature Required: All orders over $300
- Address Changes: Must request within 2 hours of ordering
- PO Boxes: USPS only (no express options)
- Undeliverable Packages: Subject to $15 restocking fee
Handcrafted Product Considerations
- Ceramics/Fragiles:
- Marked “Signature Required” automatically
- Inspect immediately upon delivery
- Furniture:
- White-glove delivery available (+$150)
- Assembly service optional
Holiday Schedule
Extended processing times during:
- Thanksgiving Week (Nov 20–27)
- Winter Holiday (Dec 10–Jan 5)
Gift Services
All orders include:
- Free gift message
- Optional:
- Luxury gift wrap (+$20)
- Surprise packaging (no price reveals)
For urgent inquiries, use our Delivery Support form.